Our Business Policies
Update September 1st, 2022: Due to major rate increases from all of our shipping carriers, we are no longer able to offer free shipping for those living in Colorado. The new shipping rates are as follows:
$6.75 for incontinence supplies
$9.90 for skin care and all other supplies
Printed diapers, single printed diapers are not available for shipping as this time due to their being an exclusive item in our local location for Colorado guests.
All local in-person deliveries are unavailable due to major increases in fuel costs and insurance. We apologize for the inconvenience.
Local delivery and our company delivery services are subject to operating and business hours. For our staffs safety, we will not accept any requests for deliveries outside of our normal operating hours. We also do not deliver in person on holidays or weekends. All in person delivery requests must be within 25 miles of our Colorado Springs location. At this time we do not deliver outside of that area. Not all products are available for local delivery. If you are within our delivery area and it is a product that we have available for the service, local in person delivery is no cost to you.
Due to the intimate nature of incontinence products, we cannot accept returns for opened packages of incontinence products. For unopened packages we will work with you to exchange the product for the right one and remedy the issue. At the moment we do not have a way to accept out of state exchanges so please contact us for assistance.
We do not accept phone or text orders. Please place all orders through the website or feel free to visit our physical location in Colorado Springs (See Our Location Page)
Order Cancellation Policy:
All sales are final. We apologize for any inconvenience but once an order has been placed and paid for, you have committed to the purchase and it cannot be canceled. Please note: we reserve the right to cancel an order if there is an issue or if payment has not been received.
All orders must be paid in full before or at the time of delivery. For website orders, the order will be shipped and fulfilled when payment has cleared and there is confirmation of purchase. With the exception of healthcare and corporate clients, we will not accept invoices for payment and will no longer arrange for invoicing, payment plans or physical cash purchases. All purchases must be paid for using a debit or credit card.
Discreet Solutions is committed to protecting your privacy. We never share your name, contact information or account information with any of our partners, distributors or anyone else. Periodically we will send out emails with product news, promotions or updated blogs if you have subscribed and signed up but you can also opt out of emails at any time for any reason.
We gladly provide complimentary samples for Colorado folks to try before purchasing a full package. However, the limit is 1 sample per person of each product/brand/style and we routinely ask for feedback on provided samples to ensure we are making the best recommendation and fitment. At this time printed diaper samples are not complimentary but may be purchased individually. We reserve the right to deny any sample request if you have already tried a specific product. We do not ship samples out of state. Please note: some samples may not always be in stock. However, if available we will request it from the manufacturer.
Business to Business:
If you are a Colorado business, charity or healthcare company we will gladly work with you to create customized pricing and solutions to meet your business needs. We are not a full wholesale distributor but have many competitive pricing options, discounts and packages to best fit your unique needs.
At this time we are not a licensed Medicaid/Medicare provider and cannot accept orders or requests for reimbursement. Should you need incontinence products that are qualified for Medicaid or Medicare, please contact your local office to find a provider who can best suit your needs. We also cannot accept insurance as payment, we are a direct and private pay organization.
*We reserve the right to change our policies at any time*
MEDICAL LIMITATION AND LIMIT TO LIABILITY
WE DO NOT PROVIDE MEDICAL ADVICE, CARE, INCONTINENCE TREATMENT OR MEDICAL ASSISTANCE. THE CONTENT OF OUR WEBSITE, RESOURCES AND ANY PERSONAL ADVICE PROVIDED BY OUR STAFF IS NOT A SUBSTITUTE FOR ANY/ALL ADVICE, GUIDANCE, TREATMENT, SUGGESTIONS OR MEDICAL OPINIONS OF A LICENSED AND PRACTICING PHYSICIAN, HEALTHCARE PROVIDER OR DOCTOR. CONSULT WITH YOUR PHYSICIAN BEFORE ATTEMPTING ANY NEW HEALTH PRACTICES, IDEAS, SOLUTIONS OR CONCEPTS. YOUR USE OF ALL PRODUCTS WE CARRY AND SELL PRODUCTS IS AT YOUR OWN RISK. YOU HEREBY AGREE TO RELEASE US AND HOLD US HARMLESS AND NOT LIABLE FOR/FROM ANY AND ALL HARM CAUSED BY YOUR RELIANCE OR USE OF DISPOSABLE MATERIALS, PRODUCTS, SKIN CARE PRODUCTS AND WIPES PROVIDED OR SOLD BY US, AND YOU ASSUME ALL LIABILITY FOR OUTCOMES BASED THEREON. IF YOU HAVE A MEDICAL EMERGENCY, CALL YOUR PHYSICIAN, OR 911/LOCAL EMERGENCY SERVICES IMMEDIATELY FOR ANY LIFE THREATENING CONDITIONS. BOWEL AND/OR BLADDER INCONTINENCE MAY BE CAUSED BY A CONDITION OR ILLNESS THAT CAN BE TREATED BY YOUR HEALTHCARE PROVIDER, SPECIALIST, UROLOGIST OR DOCTOR. SEE YOUR HEALTH CARE PROFESSIONAL FOR ADVICE, GUIDANCE, TESTING, PROCEDURES AND CARE. WE ARE NOT RESPONSIBLE AND ARE NOT TO BE HELD LIABLE FOR RASHES, SKIN OUTBREAKS, ACNE, SKIN BREAKDOWN, BACTERIA, INFECTIONS, DISEASES OR ANY CONDITION THAT IS A RESULT OF PRODUCT USE OR YOUR PERSONAL SENSITIVITIES, ALLERGIES OR CONDITIONS. ONLY YOUR LICENSED HEALTHCARE PROVIDER MAY TREAT OR ASSIST WITH ANY MEDICAL OR HEALTH RELATED CONDITIONS OR ISSUES.
TO THE EXTENT PERMISSIBLE BY LAW, DISCREET SOLUTIONS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS, WRITTEN OR IMPLIED, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR SPECIFIED PURPOSE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF DISCREET SOLUTIONS, LLC TO YOU FOR ALL DAMAGES, LOSSES, AND COMPENSATION FOR PRODUCT MISUSE OR ABUSE ARISING FROM YOUR USE OF OUR SITE OR FROM DISPOSABLE AND SKIN CARE PRODUCTS THAT DISCREET SOLUTIONS, LLC CARRYS AND SELLS. WE RESERVE THE RIGHT TO INSPECT ANY/ALL PRODUCTS UPON COMPLAINT OR RETURN TO VALIDATE ANY AND ALL CUSTOMER CLAIMS OR COMPLAINTS. A WARRANTY SHALL NOT APPLY TO ANY PRODUCT DISCREET SOLUTIONS, LLC CARRYS, RETAILS OR SELLS TO YOU, THE CONSUMER OR PURCHASER FOR ANY REASON OR ANY PURPOSE. WE ALSO HAVE NO LIABILITY AND YOU ARE NOT ENTITLED TO RECOURSE FROM US FOR ANY PRODUCTS, SERVICE OR ITEM THAT HAS BEEN THE SUBJECT OF MISHANDLING, ACCIDENT, MISUSE, NEGLECT, IMPROPER TESTING, IMPROPER OR UNAUTHORIZED USE, ALTERATION, DAMAGE, ASSEMBLY, PROCESSING, WEARING OR ANY OTHER INAPPROPRIATE OR UNAUTHORIZED ACTION OR INACTION THAT ALTERS PHYSICAL PROPERTIES OF A PRODUCT. A WARRANTY SHALL NOT APPLY TO ANY DEFECT OF THE PRODUCT ARISING FROM ANY SKIN CONDITION OR ILLNESS AS A RESULT OF USING, WEARING OR PURCHASING OUR PRODUCTS. NO WARRANTY OR COMPENSATION SHALL BE AWARDED OR GRANTED FOR PRODUCT DAMAGE OR PROBLEMS THAT ARE A DIRECT OR INDIRECT RESULT OF SHIPPING, TRANSPORTATION, IMPROPER USE, SIZING TOO BIG OR TOO SMALL, FACTORY DEFECTS, PRODUCT DEFECTS, PACKAGING DEFECTS, LEAKS, LEAKING, IMPROPER SEAL, INK FADE, STAINED CLOTHES, FURNISHINGS OR FLOORING. WE TAKE NO RESPONSIBILITY FOR ABDL DIAPERS (ADULT BABY DIAPER LOVER) THAT ARE USED FOR THE SOLE PURPOSE OF PLEASURE OR FUN. WE ARE AN INCONTINENCE CARE AND SUPPLY COMPANY AND THEREFORE WE ARE NOT LIABLE AND YOU ARE NOT ENTITLED TO ANY REFUND, COMPENSATION, DAMAGES OR REPLACEMENT FOR ANY ABDL DIAPER THAT HAS ANY DEFECTS, LEAKING OR QUALITY CONTROL ISSUES WHEN PURCHASED THROUGH US, OUR WEBSITE OR OUR COMPANY. WE WILL NOT WARRANTY, EXCHANGE, REPLACE OR REFUND ANY ABDL DIAPER PURCHASE FOR ANY REASON WHICH INCLUDES BEING TOO BIG OR TOO SMALL. PURCHASE AT YOUR OWN DISCRETION AND CHOOSE THE CORRECT PRODUCT. ONCE YOU PURCHASE AN ABDL DIAPER, YOU THE BUYER OR END USER ALONE ARE RESPONSIBLE FOR IT AND ITS PERFORMANCE, FIT AND USE. ALL SALES OF ABDL DIAPERS ARE FINAL, NOT RETURNABLE, NOT REFUNDABLE AND WE OFFER NO WARRANTY OR CLAIM AS TO THEIR PERFORMANCE OR FUNCTION FOR ANY REASON.
EXCLUSIVE PRODUCTS, PRODUCTS OF OUR OWN DESIGN, PRODUCT PHOTOS TAKEN BY US AND ORIGINAL PRODUCT PHOTOGRAPHY IS SOLELY OURS AND ALL RIGHTS OF USE ARE RESERVED BY US AND FOR OUR OWN USE ONLY. OUR PRODUCT PHOTOS MAY NOT BE COPIED, DOWNLOADED OR USED BY ANYONE FOR ANY REASON WITHOUT OUR WRITTEN PERMISSION AND APPROVAL FOR ANY REASON WHICH INCLUDES BUT IS NOT LIMITED TO: SOCIAL MEDIA POSTS, MEMES, GIFS, PARTIES, WEBSITES, PRODUCT SALES, EBAY, AMAZON, OFFER-UP, THIRD PARTY SALES SITES, REDDIT, FETISHES, HOBBIES, AGE-PLAY AND DESCRIPTIONS. WE USE TRACKING SOFTWARE TO MONITOR IMAGE AND PHOTOGRAPHY DOWNLOADS ACROSS ALL FORMS OF THE INTERNET. WE RESERVE THE RIGHT TO PURSUE AND TAKE LEGAL ACTION AGAINST YOU FOR STEALING AND USING OUR PHOTOS WITHOUT PERMISSION. WE RESERVE THE RIGHT TO A LEGAL CEASE AND DISIST OR OTHER FURTHER ACTION FOR USING AND STEALING OUR ORIGINAL CONTENT, PHOTOS AND IMAGES.
BY CHOOSING TO ORDER FROM OUR WEBSITE, YOU AGREE TO OUR PRICING AND SET PRODUCT PRICES. AT NO TIME ARE WE GOING TO REFUND YOU DUE TO PERSONAL ASSUMPTION OR THINKING WE OVER CHARGED YOU. OUR PRICES ARE CLEAR AND SET AS IS. WE DO NOT HAGGLE OR NEGOTIATE FOR ANY REASON OR DUE TO PERCEPTION OF PRODUCT VALUE IN RELATION TO COSTS AND PRICES. ALL PRICING IS FINAL. ONLY BUSINESSES, HEALTHCARE PROVIDERS OR APPROVED CLIENTS MAY RECEIVE PRODUCT DISCOUNTS AND SPECIALIZED PRICING WHICH IS ON A CONTRACT BASIS AND WRITTEN. IF YOU DO NOT HOLD A CONTRACT WITH SPECIFIC AND AGREED UPON BY US AND SIGNED BY A COMPANY REPRESENTATIVE IT IS NOT VALID AND WILL NOT BE HONORED AT ANY TIME FOR ANY REASON AT ANY OF OUR LOCATIONS OR THROUGH OUR WEBSITE.
*Right to Refuse Service*
All clients and customers are requested to adhere to our dress code. No shirt, no shoes, no service. We do not provide service for anyone who is not fully dressed or arrives in just a disposable undergarment. We refuse service to anyone who is visibly under the influence of alcohol or substances of any form. We also reserve the right to refuse service or request you to leave our premises for violations to the above policies, for not providing payment or refusing pay for a purchase based on our prices. We reserve the right to deny promotions and haggled pricing over products and services. We reserve the right to refuse and deny any and all requests for services outside of our business offerings and for visits/deliveries outside of our business and operating hours. We will refuse all requests for fetish use and favors. Any attempts to harass, badger, defame our company or staff will result in law-enforcement or criminal charges pressed against you the individual. Revision: we reserve the right to refuse and drop any customer or purchase at any time at our discretion. We will no longer arrange or accept invoicing or payment plans unless you are a corporate or healthcare client.