Question 1

Are You A Retail Store and Can I Stop By?

Accepted Answer

No, we are not a traditional retail store.   Please contact us in advance or ultilize our websites scheduling system for any in-person order pick-ups.

Question 2

How Much is Shipping?

Accepted Answer

If you live in Colorado shipping is FREE for all orders over $9.99.   Our flat shipping rate for all other states is:   $2.25 for incontinence products $9.00 for skin-care and health products

Question 3

Phone and Text Orders?

Accepted Answer

We no longer accept phone and text orders. Orders and purchases must be placed through the website. We will gladly accept inquiries and questions via phone and text but not orders.

Question 4

Can I Get A Sample?

Accepted Answer

If you are a local Colorado resident, absolutly! We offer a wide variety of free product samples for our Colorado customers so you can try things out and see what works best for you. However, printed diaper samples are not free and we do not ship free samples.    We also have a limit of 1 per person of each brand and product.   We do not automactically add or give free samples to each purchase. We reserve the right to deny any free sample request at our discretion and at our choosing if samples have been abused and you have not made a purchase of that product.

Question 5

Do I Get A Discount In Person?

Accepted Answer

No. All of our prices are equal and the same for both our website and office location.   Active Duty Military, Veterans, Law Enforcment, Paramedics, EMS and Fire/Emergency Personnel receive a 10% discount on all products, including printed products. Please offer proof at time of purchase. We support our Troops and First Responders!

Question 6

Can I Cancel an Order?

Accepted Answer

No, once an order has been placed and paid for it cannot be canceled unless we have a reason to cancel due to error or website issues.

Question 7

Do You Accept Returns?

Accepted Answer

We cannot accept returns for open packages of products. We can exchange the unopened product for one of equal or lesser value that is better suited to your needs. However, we can only accept exchanges for unopened products and for local Colorado customers. We cannot accept returns or exchanges through our website or for internet orders.    *Does not apply to ABDL diaper purchases - please see our policies for more information*

Question 8

What Payment Forms Do You Accept?

Accepted Answer

Website: We accept all major debit and credit cards through our secure payment system. We can also accept pre-paid giftcards. For your safety, we do not keep cards on file for any reason.   PayPal: We accept all PayPal transactions    Local Purchases: We can accept all cards or cash. However, please have the exact amount of cash, we do not make change or operate a cash drawer.

Question 9

Do You Ship Discreetly?

Accepted Answer

Yes! We ship our products and orders in plain packaging and boxes.

Question 10

Why Do You Have Food Recipes In Your Blog?

Accepted Answer

We believe that balance is key when managing incontinence. Simply put, a healthy lifestyle, nutrition and food can all play a part in symptoms and managment of incontinence related issues and problems. We have included in our blog all of the recipes from our newsletters so that you can easily access them, print them and make them at home if you so chose.

Question 11

How Long Does Shipping Take?

Accepted Answer

Orders placed before 1:00 PM MST are usually shipped Same Day. Colorado customers will recieve their order within 48 hours in most cases. Some regional products or products that are out-of-stock in our local location will arrive within 3 to 5 days.

Question 12

Do You Protect My Privacy?

Accepted Answer

Yes! We protect your privacy and we never share your name, email or payment information for any reason with anyone including, other customers, vendors or other companies. We use SSL and HTTPS as our privacy formatting for transactions and order privacy.

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